Think about it. When you're faced with a clipboard-wielding survey-taker, you're more
to be polite and hold back your true feelings.
Take the survey-taker out of the equation, and you're presented with a whole new ball game.
customers are left to tell you what they honestly feel about your service and the staff
they're rating, without feeling judged.
Give and you shall receive. Make it easy for customers to give feedback, and you'll receive
of it - quickly and easily.
KPA / KPI tools - what they are and why they matter
A key performance indicator(KPI) is a metric used to evaluate factors that are critical to
of your business. To us, the most important KPI is a customer loyalty metric.
Service Reports are a great tool to measure staff Key Performance Areas. These indicators(or
are standards that staff must meet. We can measure the following valuable examples of KPI's:
Time spent on certain tasks
Customer satisfaction vs. throughput
Ongoing performance management
Want to grow your business and achieve great customer service? Use our reporting to
manage and nurture excellent customer experience.
Set benchmarks and motivate staff and departments to compete with one another.
Managers can coach staff daily, and once a week managers can compare the improvements
What is Service Systems?
A simple, accurate and affordable way to monitor and improve customer experiences,
to help you become a CX Ninja!