Business Insights and Operational Excellence

Service Systems is a consumer service management, rating platform & solution. We offer real-time and ongoing data on satisfaction levels, staff performance, as well as general operational & analytical feedback.

Bring your on-site challenges to us and we will work with you to create a solution. We are always up for the challenge.

Some of our Weapons

Linear Queue

Clear and simple queue information and advertisements make customers more comfortable with their wait, and supports a more efficient and productive environment for customers and staff.

Virtual Queue

Create order in the chaos! Customer get a ticket from a kiosk on site, receive alerts when about to be assisted via SMS, and even rate their experience on a feedback device before they leave.

Call for Service

Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point all over your business.

Feedback

Pose key performance-based questions in a simple and easy format with our feedback pads, providing a convenient and unobtrusive way for your customers or staff to give you insight into their experience.

People Counting

Our wireless passive infra-red people counter, heatmap, and MAC tracking help you understand in-store activity, busy times of the day and days of the week, to identify trends and manage staff compliment.

Alert

Instant alerts give your team the opportunity to assist customers in need, and to stay connected to the pulse within your business. Using alerts to implement efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Pulse

  • Get instant notifications from touch and trigger-points within your environment that require rapid resolution such as:
  • Excessive wait times
  • Service calls
  • Poor experience

Chat

  • Give key players a platform to communicate and coordinate resolution and resolve issues on the go, with transparency across the management team.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Reporting

  • Get valuable key performance statistics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with the metrics that matter most. Compare and monitor response times and identify areas of your business that need special customer service focus! Accurate consistent reporting gives you the upper hand when making vital strategic decisions.

Action

Alert - Analyze - Action!

What you do with the data received is very critically important. If you hit ‘Del’ on daily reports emails, shame on you. But if you share results with your staff and focus training and support efforts, you’ll see real change in your staff, your customers perception of your business, and ultimately your bottom line. Simple KPI’s make it easy to monitor overall Customer Experience levels.

Consistently achieving high levels of customer service will benefit your business in many ways. Monitor your results often and react to spikes – good or bad. Acknowledgement and a pat on the back goes a long way when staff perform well. Constant coaching and nurturing when results are poor, will have the same effect.

Some of our Customer Experience Ninjas

Customer centric businesses that we team up with to combat poor experience

Featured Customers

Read our Case Studies

Clicks

Virtual Queue Management

Builders Warehouse

Feedback, Service Call & Linear Queue Management

Want to be a Global Partner?

We’re always keen to expand our market to the rest of the world.

We're a fun bunch of ninjas always working on ways to improve the customer experience and journey.

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • ninja@servicesystems.co.za
  • +27872374783

Business Insights and Operational Excellence

Service Systems is a consumer service management, rating platform & solution. We offer real-time and ongoing data on satisfaction levels, staff performance, as well as general operational & analytical feedback.

Bring your on-site challenges to us and we will work with you to create a solution. We are always up for the challenge.

Some of our Weapons

Linear Queue

Clear and simple queue information and advertisements make customers more comfortable with their wait, and supports a more efficient and productive environment for customers and staff.

Virtual Queue

Create order in the chaos! Customer get a ticket from a kiosk on site, receive alerts when about to be assisted via SMS, and even rate their experience on a feedback device before they leave.

Call for Service

Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point all over your business.

Feedback

Pose key performance-based questions in a simple and easy format with our feedback pads, providing a convenient and unobtrusive way for your customers or staff to give you insight into their experience.

People Counting

Our wireless passive infra-red people counter, heatmap, and MAC tracking help you understand in-store activity, busy times of the day and days of the week, to identify trends and manage staff compliment.

Alert

Instant alerts give your team the opportunity to assist customers in need, and to stay connected to the pulse within your business. Using alerts to implement efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Pulse

  • Get instant notifications from touch and trigger-points within your environment that require rapid resolution such as:
  • Excessive wait times
  • Service calls
  • Poor experience

Chat

  • Give key players a platform to communicate and coordinate resolution and resolve issues on the go, with transparency across the management team.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Reporting

  • Get valuable key performance statistics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with the metrics that matter most. Compare and monitor response times and identify areas of your business that need special customer service focus! Accurate consistent reporting gives you the upper hand when making vital strategic decisions.

Action

Alert - Analyze - Action!

What you do with the data received is very critically important. If you hit ‘Del’ on daily reports emails, shame on you. But if you share results with your staff and focus training and support efforts, you’ll see real change in your staff, your customers perception of your business, and ultimately your bottom line. Simple KPI’s make it easy to monitor overall Customer Experience levels.

Consistently achieving high levels of customer service will benefit your business in many ways. Monitor your results often and react to spikes – good or bad. Acknowledgement and a pat on the back goes a long way when staff perform well. Constant coaching and nurturing when results are poor, will have the same effect.

Some of our Customer Experience Ninjas

Customer centric businesses that we team up with to combat poor experience

Featured Customers

Clicks

Virtual Queue Management

Builders Warehouse

Feedback & Service Call Management

Want to be a Global Partner?

We’re always keen to expand our market to the rest of the world.

We're a fun bunch of ninjas always working on ways to improve the customer experience and journey.

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • ninja@servicesystems.co.za
  • +27872374783
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