Call for Service

Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point all over your business.

Why Call?

Pads can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advise areas, among others.

The pads can notify relevant staff via a smartphone chat app, indicator pads located at a central point, or an alert buzzer in the vicinity of the call pad.

The chat group alerts managers/supervisors when a service call escalates, when a manager is called for assistance, and when either a service call or manager call has been dealt with.

Features

Free up staff

Staff don't need to be standing in one spot waiting for customers to come to them.

instant alerts

Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor. The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

faster response

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Increase basket spend

Compare and monitor response times, identify areas of your business that need special customer service focus! Implementing a better customer journey will in return increase basket spend.

Alert

Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Overall Service Call Results

With KPI's like service call speed (>30sec, >60sec and <60sec), amount of calls, average call waiting time and busiest hour.

Calls per hour

Detailed chart to pinpoint service to specific times.

calls per location

Detailed table to pinpoint service to specific locations.

Tech Specs

  • Battery powered wireless device
  • 868mHz wireless frequency
  • Connects to a DCS (Data Collection Server)
  • Uses 2x AAA batteries
  • 2 Year plus battery life
  • Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)

Options

  • With or without survey
  • Table or wall mount
  • Available in black or white
  • Custom branding available
  • Cancel button on rear or by active manager tag

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za

Call for Service

Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point all over your business.

Why Call?

Pads can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advise areas, among others.

The pads can notify relevant staff via a smartphone chat app, indicator pads located at a central point, or an alert buzzer in the vicinity of the call pad.

The chat group alerts managers/supervisors when a service call escalates, when a manager is called for assistance, and when either a service call or manager call has been dealt with.

Features

Free up staff

Staff don't need to be standing in one spot waiting for customers to come to them.

instant alerts

Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor. The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

faster response

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Increase basket spend

Compare and monitor response times, identify areas of your business that need special customer service focus! Implementing a better customer journey will in return increase basket spend.

Alert

Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Overall Service Call Results

With KPI's like service call speed (>30sec, >60sec and <60sec), amount of calls, average call waiting time and busiest hour.

Calls per hour

Detailed chart to pinpoint service to specific times.

calls per location

Detailed table to pinpoint service to specific locations.

Tech Specs

  • Battery powered wireless device
  • 868mHz wireless frequency
  • Connects to a DCS (Data Collection Server)
  • Uses 2x AAA batteries
  • 2 Year plus battery life
  • Dimensions - 105mm(Width) x 80mm(Depth) x 160(Height)

Options

  • With or without survey
  • Table or wall mount
  • Available in black or white
  • Custom branding available
  • Cancel button on rear or by active manager tag

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za
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