Feedback Pads

Pose key performance-based questions in a simple and easy format with our feedback pads, providing a convenient and unobtrusive way for your
customers to give you insight into their experience.

Why Gather Feedback?

Pads can be strategically placed at various customer touch points throughout the store such
as department counters, high value cabinets, change rooms, product advise areas, among others.

The pads can notify relevant staff member of customer service shortfalls via a smartphone chat app, stimulating service recovery.

The chat group alerts managers/supervisors when a customer experiences poor service, giving management an opportunity to intervene and share the scenario/resolution with their staff members.

Features

Consistent Feedback

Easily identify customer experience trends based on real feedback.

Quant feedback

It's so simple to interact, you'll get stacks of feedback to work with.

instant alerts

Real-time alerts when customers experience poor service help you stay on top of your game.

service recovery

Implement service recovery before a customer leaves the store, helping you keep bad press offline.

Alert

Instant poor press alerts give your team the opportunity to assist customers who had a bad experience and implement service recovery.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Overall feedback Results

Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.

drilled down to every area

Compare and identify areas of your business that need special customer service focus!

loads of data to work with

Accurate consistent reporting gives you the upper hand.

Tech Specs

  • Battery powered wireless device
  • 868mHz wireless frequency
  • Connects to a DCS (Data Collection Server)
  • Uses 2x AAA batteries
  • 2 Year plus battery life
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • 5 Question Pad Dimensions - 220mm(Width) x 105mm(Depth) x 140mm(Height)
  • Mobile Pad Dimensions - 145mm(Width) x 20mm(Depth) x 145mm(Height)

Options

  • Available in black or white
  • Available in table or wall mount
  • Custom branding available

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za

Feedback Pads

Pose key performance-based questions in a simple and easy format with our feedback pads, providing a convenient and unobtrusive way for your customers or staff to give you insight into their experience.

Why Feedback?

Pads can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advise areas, among others.

The pads can notify relevant staff member of customer service shortfalls via a smartphone chat app.

The chat group alerts managers/supervisors when a customer experiences poor service, giving management an opportunity to intervene and share the scenario/resolution with their staff members.

Features

Consistent Feedback

Easily identify customer experience trends based on real feedback.

Loads of feedback

It's so simple to interact, you'll get stacks of feedback to work with.

instant alerts

Real-time alerts when customers experience poor service help you stay on top of your game.

service recovery

Implement service recovery before a customer leaves the store, helping you keep bad press offline.

Alert

Instant poor press alerts give your team the opportunity to assist customers who had a bad experience and implement service recovery.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

Overall feedback Results

Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.

drilled down to every area

Compare and identify areas of your business that need special customer service focus!

loads of data to work with

Accurate consistent reporting gives you the upper hand.

Tech Specs

  • Battery powered wireless device
  • 868mHz wireless frequency
  • Connects to a DCS (Data Collection Server)
  • Uses 2x AAA batteries
  • 2 Year plus battery life
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • 5 Question Pad Dimensions - 220mm(Width) x 105mm(Depth) x 140mm(Height)
  • Mobile Pad Dimensions - 145mm(Width) x 20mm(Depth) x 145mm(Height)

Options

  • Available in black or white
  • Available in table or wall mount
  • Custom branding available

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za
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