Touch Feedback

Ask your customers targeted survey questions as well as detailed information from them (if required) like their name and contact details. Get real time alerts for poor customer service experiences.

Why Feedback?

Kiosks can be strategically placed at key customer touch points throughout your facility such as department / information counters, service desks, etc.

The kiosks can notify relevant staff via email or Telegram if a customer has had a poor service experience, giving them the opportunity to respond to customer complaints in real-time.

Features

Honest FEEDBACK

By giving customers the chance to speak their minds, you'll get loads of valuable feedback to work with.

Reliable Channel

Give your customers a secure direct line to executive management. Feedback won't be "lost" like paper surveys!

Instant

Get real-time actionable email or Telegram alerts when a customer gives feedback.

REPORTING

Easily identify customer experience trends based on your customers feedback.

Alert

Instant alerts give your team the opportunity to assist customers when they experience poor service at the moment of truth.

The responding team member can assist and provide feedback about the customers complaint and how they were dealt with, keeping all team members informed.

Efficient customer service excellence will ultimately improve your customer and staff experience, as well as your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

OVERALL FEEDBACK RESULTS

Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.

RESULTS BY CATEGORY

Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.

LOADS OF DATA TO WORK WITH

Accurate consistent reporting gives you the upper hand.

Tech Specs

  • 220V AC Powered
  • 3G or Wifi Connectivity
  • SIM card required for 3G Connectivity (Can be supplied in SA)
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)

Options

  • Floor or Table mount
  • Available in black or white
  • Custom branding available

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za

Touch Feedback

Ask your customers targeted survey questions as well as detailed information from them (if required) like their name and contact details. Get real time alerts for poor customer service experiences.

Why Feedback?

Kiosks can be strategically placed at key customer touch points throughout your facility such as department / information counters, service desks, etc.

The kiosks can notify relevant staff via email or Telegram if a customer has had a poor service experience, giving them the opportunity to respond to customer complaints in real-time.

Features

Honest FEEDBACK

By giving customers the chance to speak their minds, you'll get loads of valuable feedback to work with.

Reliable Channel

Give your customers a secure direct line to executive management. Feedback won't be "lost" like paper surveys!

Instant

Get real-time actionable email or Telegram alerts when a customer gives feedback.

REPORTING

Easily identify customer experience trends based on your customers feedback.

Alert

Instant alerts give your team the opportunity to assist customers when they experience poor service at the moment of truth.

The responding team member can assist and provide feedback about the customers complaint and how they were dealt with, keeping all team members informed.

Efficient customer service excellence will ultimately improve your customer and staff experience, as well as your bottom line.

Analyze

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

OVERALL FEEDBACK RESULTS

Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.

RESULTS BY CATEGORY

Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.

LOADS OF DATA TO WORK WITH

Accurate consistent reporting gives you the upper hand.

Tech Specs

  • 220V AC Powered
  • 3G or Wifi Connectivity
  • SIM card required for 3G Connectivity (Can be supplied in SA)
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • 1 Question Pad Dimensions - 105mm(Width) x 80mm(Depth) x 160mm(Height)

Options

  • Floor or Table mount
  • Available in black or white
  • Custom branding available

Want to be a Customer Experience Ninja?

Contact us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...
  • Cape Town, South Africa
  • +27872374783
  • ninja@servicesystems.co.za
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